· On receipt of payment we will respond within 7 days, unless otherwise stated. In the event that the enquiry takes longer to respond to we will contact you to explain the reasoning. Please ensure that you provide the necessary supporting information so that we are clear on the nature of your request. The 7 day response period commences on receipt of unambiguous information to enable us to complete your request. This includes a precise description and site address.
· For significant delays no refunds will be given automatically, and each request will be considered on its own merits. Any request must be writing to development.control@surreyheath.gov.uk.
· Please note that for archive checks we cannot always guarantee the legibility quality of the records given that we are reliant upon microfiche and scanned copies.
· This service only provides copies of information by return email. If you require paper copies then this will carry further charges. Please email development.control@surreyheath.gov.uk for these charges.
· In the event you do not want to use this chargeable service then in the alternative you can self-serve by undertaking your own searches on our publisher, or by visiting the offices.